A tale of 2 MAs

All of us must have received some email related to discussions between customers and help desk / technical support teams. Here is one such conversation, to be added to the already entertaining list that we might have gone through-

(Note - The situation is real. However, the names of the parties involved have been changed to protect their identity.)

Situation - AK, the Functional Consultant from Support team, is working on an issue logged by Mirza Ali Baig. After sometime, he sends a message to Mirza Ali Baig on messenger.

AK (to Mirza Ali Baig) - explains the reason why the problem occurred and what should be done to fix it.
AK - I have sent you an email too on this. Please let me know if you are fine with it so that I can close the ticket.
MAB - Ok. Let me check.

After a few seconds...

MAB - I haven't received your email as yet. You must have sent to Mirza Ali.
AK - Oh... so you and Mirza Ali are different people???
MAB - yes

What a brilliant question!!! Even though MAB himself says that the mail must have been sent to MA, AK still wants to confirm if MA and MAB are different people.

Burnt by oil

Following is an excerpt from an actual conversation that took place between 2 adults, RL and OD.
RL (to OD) - Hi, what happened to your hand? You had a bandage on yesterday.
OD - Yes, got burnt.
RL - Oh!! How did it happen?
OD - Oil fell on my hand
RL - Oh!!!

After a brief pause...

RL - Tel garam tha kya???
After asking this question, RL realized what he had asked; and he kept quite. He was just waiting to finish the conversation and leave.

A long pause...

OD (completely frustrated, with a scorn on his face) - Aur nahi to kya!!! Tel garam hi rahega na...

As soon as OD answered, RL walked away from there.

This is amazing... RL has a good sense of humour. I am wondering, what made RL ask the question "Tel garam tha kya???" ROFL
p.s. - This is not a work of fiction and all characters and their similarities are purely intentional.